Refund policy
Last Updated: 23.05.2026
At Trendox, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help with a simple and fair return and refund process.
Please read this policy carefully before placing an order.
1. Return Eligibility
To be eligible for a return, the item must:
Be returned within 3 days of delivery
Be unused, unworn, and in original condition
Have all original tags, packaging, and accessories included
Not show signs of damage caused by misuse or improper handling
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Items marked as “Final Sale” or “Non-Returnable”
Gift cards
Personalized or custom-made products
Used, washed, or damaged items
Products returned without original packaging or tags
For hygiene and safety reasons, certain accessories or personal-use items may also be non-returnable.
3. Return Process
To initiate a return, please contact us at:
Email: [EMAIL ADDRESS]
Please include:
Your order number
Product details
Reason for return
Photos (if the item is damaged or defective)
Once your request is reviewed and approved, we will provide return instructions.
4. Return Shipping Costs
Customers may be responsible for return shipping charges unless the product received is damaged, defective, or incorrect.
Original shipping charges are generally non-refundable unless the return is due to our error.
We recommend using a trackable shipping method for returns.
5. Refund Process
After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund.
If approved:
Refunds will be processed to the original payment method
Please allow up to 24 hour for the refund to reflect in your account, depending on your bank or payment provider
If your refund is delayed, we recommend contacting your bank or payment provider first.
6. Exchange Policy
We may offer exchanges for:
Different sizes
Defective products
Incorrect items received
Exchange requests are subject to product availability.
To request an exchange, contact us at [EMAIL ADDRESS].
7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 1 days of delivery.
Include:
Your order number
Clear photos of the product and packaging
If verified, we may offer:
A replacement
Store credit
Full or partial refund
depending on the situation.
8. Cancellation Policy
Orders may only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process instead.
9. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Trendox
Email: [EMAIL ADDRESS]
Business Address: [parth residency Mansrovar jaipur ]
Phone Number: [9636577188]
Trendox — Own Your Vibe.